만약ITExamDump선택여부에 대하여 망설이게 된다면 여러분은 우선 우리ITExamDump 사이트에서 제공하는SDI SD0-302관련자료의 일부분 문제와 답 등 샘플을 무료로 다운받아 체험해볼 수 있습니다. 체험 후 우리의ITExamDump에 신뢰감을 느끼게 됩니다. 우리ITExamDump는 여러분이 안전하게SDI SD0-302시험을 패스할 수 있는 최고의 선택입니다. ITExamDump을 선택함으로써 여러분은 성공도 선택한것이라고 볼수 있습니다.
SDI인증 SD0-302시험을 한방에 편하게 통과하여 자격증을 취득하려면 시험전 공부가이드가 필수입니다. ITExamDump에서 연구제작한 SDI인증 SD0-302덤프는SDI인증 SD0-302시험을 패스하는데 가장 좋은 시험준비 공부자료입니다. ITExamDump덤프공부자료는 엘리트한 IT전문자들이 자신의 노하우와 경험으로 최선을 다해 연구제작한 결과물입니다.IT인증자격증을 취득하려는 분들의 곁은ITExamDump가 지켜드립니다.
시험 번호/코드: SD0-302
시험 이름: SDI (SDI - SERVICE DESK MANAGER QUALIFICATION)
당신이 구입하기 전에 시도
일년동안 무료 업데이트
100% 환불보장약속
100% 합격율 보장
Q&A: 232 문항
업데이트: 2014-04-20
만약 아직도 우리를 선택할지에 대하여 망설이고 있다면. 우선은 우리 사이트에서 ITExamDump가 제공하는 무료인 일부 문제와 답을 다운하여 체험해보시고 결정을 내리시길 바랍니다.그러면 우리의 덤프에 믿음이;갈 것이고,우리 또한 우리의 문제와 답들은 무조건 100%통과 율로 아주 고득점으로SDI인증SD0-302험을 패스하실 수 있습니다,
우리 ITExamDump에서는 최고이자 최신의SDI 인증SD0-302덤프자료를 제공 함으로 여러분을 도와SDI 인증SD0-302인증자격증을 쉽게 취득할 수 있게 해드립니다.만약 아직도SDI 인증SD0-302시험패스를 위하여 고군분투하고 있다면 바로 우리 ITExamDump를 선택함으로 여러분의 고민을 날려버릴수 있습니다.
ITExamDump는 여러분이 원하는 최신 최고버전의 SDI 인증SD0-302덤프를 제공합니다. SDI 인증SD0-302덤프는 IT업계전문가들이 끊임없는 노력과 지금까지의 경험으로 연구하여 만들어낸 제일 정확한 시험문제와 답들로 만들어졌습니다. ITExamDump의 문제집으로 여러분은 충분히 안전이 시험을 패스하실 수 있습니다. 우리 ITExamDump 의 문제집들은 모두 100%합격율을 자랑하며 ITExamDump의 제품을 구매하였다면 SDI 인증SD0-302시험패스와 자격증 취득은 근심하지 않으셔도 됩니다. 여러분은 IT업계에서 또 한층 업그레이드 될것입니다.
여러분이 다른 사이트에서도SDI인증SD0-302시험 관련덤프자료를 보셨을 것입니다 하지만 우리ITExamDump의 자료만의 최고의 전문가들이 만들어낸 제일 전면적이고 또 최신 업데이트일 것입니다.우리덤프의 문제와 답으로 여러분은 꼭 한번에SDI인증SD0-302시험을 패스하실 수 있습니다.
SDI인증 SD0-302시험준비중이신 분들은SDI인증 SD0-302시험통과가 많이 어렵다는것을 알고 있을것입니다. 학교공부하랴,회사다니랴 자격증공부까지 하려면 너무 많은 정력과 시간이 필요할것입니다. 그렇다고 자격증공부를 포기하면 자신의 위치를 찾기가 힘들것입니다. ITExamDump 덤프는 IT인증시험을 대비하여 제작된것이므로 시험적중율이 높아 다른 시험대비공부자료보다 많이 유용하기에 IT자격증을 취득하는데 좋은 동반자가 되어드릴수 있습니다. ITExamDump 덤프를 사용해보신 분들의 시험성적을 통계한 결과 시험통과율이 거의 100%에 가깝다는 놀라운 결과를 얻었습니다.
SD0-302 덤프무료샘플다운로드하기: http://www.itexamdump.com/SD0-302.html
NO.1 Which of the following is a key objective of the IT Service Continuity Management (ITSCM) process?
A. To eliminate single points of contact for services
B. To eliminate single points of failure for services
C. To remove critical resources for services
D. To remove long term workarounds for services
Answer: B
SDI SD0-302기출문제 SD0-302최신덤프
NO.2 Which of these options is NOT likely to be a role of the Service Desk?
A. To balance support expenses to keep IT support performing at the optimum levels of quality and cost
effectiveness
B. To integrate support goals with business goals
C. To provide individual and personal IT support to each business user
D. To report on service breaches and their reasons
Answer: C
SDI pdf SD0-302시험문제 SD0-302 dump SD0-302 SD0-302 SD0-302기출문제
NO.3 Which of these options is NOT an element of successful project management?
A. Managing costs
B. Ensuring a continual improvement focus
C. Developing technical solutions
D. Defining project objectives
Answer: C
SDI SD0-302기출문제 SD0-302인증 SD0-302
NO.4 What is the value of telephone support in a Service Desk?
A. First contact resolution
B. Increased turnaround times
C. Reduced abandon rate
D. Skills-based routing
Answer: A
SDI SD0-302 SD0-302자료 SD0-302자료
NO.5 What is the purpose of a Service Desk vision statement?
A. To assist staff in achieving their dream goals in their future careers
B. To help management see where the Service Desk is going strategically
C. To keep the Service Desk in the forefront of user minds
D. To ensure that all staff understand the vision and consistently work towards it
Answer: D
SDI SD0-302덤프 SD0-302 pdf SD0-302
NO.6 Which of these options most closely represents the overall mission of the Service Desk?
A. to promote the use of self-help tools and drive down support costs
B. to provide high-quality and consistent user and technical support
C. to continually improve the quality of IT services
D. to present the best possible public image to customers and users
Answer: B
SDI SD0-302 SD0-302최신덤프 SD0-302 SD0-302
NO.7 Your IT director has told you that your team must follow best practice. What is a major benefit of so
doing?
A. Customers and employees will feel more satisfied with the service provided by your team
B. Senior management meetings will not dwell on the failings of your team
C. The speed of resolution becomes the sole focus of everyones attention
D. Team members are less likely to be involved in cross-department projects
Answer: A
SDI인증 SD0-302 SD0-302 pdf
NO.8 Which option is a clear objective of having a Service Desk mission statement?
A. To inform staff to follow procedures
B. To get IT resolver groups working to clear OLAs
C. To show IT management how the Service Desk is structured
D. To obtain commitment and buy-in to the Service Desk
Answer: D
SDI시험문제 SD0-302덤프 SD0-302 pdf SD0-302인증 SD0-302기출문제
NO.9 The Service Desk has a strategic role to play within an organisation, which of these options best
describes a method you could use to ensure that you are able to develop clear, insightful strategies?
A. Understand and communicate how the Service Desk assists the organisation in meeting its team
objectives
B. Familiarise yourself with the goals and objectives of other organisations
C. A best practice demonstrates good governance, a formal standard demonstrates adherence
D. Network with people in other organisations and within the support industry and your communities
Answer: D
SDI SD0-302덤프 SD0-302 SD0-302 SD0-302
NO.10 Which of these options best describes the value of adopting a resource-planning model?
A. It helps even out the handling of calls across the day or shift
B. It quantifies the staffing required to meet SLA and business needs
C. It provides a sound recruitment base for consistent staffing
D. It boosts staff retention
Answer: B
SDI SD0-302 SD0-302덤프 SD0-302 dumps
NO.11 Which of these options would be a practical way to gain an understanding of other countries cultures?
A. Study the religion practised in the region surrounding the country
B. Take a course in international business or cross-cultural studies
C. Travel to several countries in the area of the country
D. Read travel books about the country
Answer: B
SDI SD0-302시험문제 SD0-302 SD0-302시험문제
NO.12 Which of these options is NOT a responsibility of the Service Desk?
A. Developing and implementing Service Desk goals that integrate with business objectives
B. Representing the IT organisation to its users
C. Maintaining the highest level of productive IT time for users in accordance with the SLA
D. Providing the user with root cause analysis for Incidents resolved at first level
Answer: D
SDI기출문제 SD0-302최신덤프 SD0-302 SD0-302 dumps SD0-302기출문제
NO.13 Which of these options is the best way in which you can use formal or informal networks to help
develop your ideas?
A. Recommend holding off-site meetings in a local pub
B. Develop scenarios that will demonstrate how your suggestions and plans will raise everyones profiles
C. Hold meetings with stakeholders to obtain their support for your proposals
D. Hold meetings with your team to discuss aspects of your proposals
Answer: C
SDI dump SD0-302최신덤프 SD0-302 dumps SD0-302
NO.14 Typically, what might a vision statement identify for the Service Desk?
A. Short-term goals
B. Medium-term objectives
C. Long-term goals
D. Ongoing operational objectives
Answer: C
SDI덤프 SD0-302자료 SD0-302 pdf SD0-302자료 SD0-302
NO.15 Which of these options would be a typical feature of an On-going survey?
A. It is carried out on a six monthly cycle
B. It is executed as soon as possible after a call is closed
C. It is conducted with a minimum of 10 questions to be comprehensive
D. It is designed to show longer term trends in customer satisfaction
Answer: B
SDI SD0-302 dumps SD0-302 dumps SD0-302 dump
NO.16 Which of these options is a primary objective of the Service Asset and Configuration Management
process?
A. To record the ownership of every item of hardware and software in the asset base
B. To ensure that IT services, assets, resources and processes are properly managed and maintained
C. To clearly identify the business dependencies of each inventory item
D. To map assets into a clear network infrastructure diagram
Answer: B
SDI SD0-302 SD0-302기출문제
NO.17 Which of the following is a business best practice quality model?
A. COBIT
B. SLM
C. ITIL
D. Six Sigma
Answer: D
SDI SD0-302시험문제 SD0-302인증 SD0-302 SD0-302 SD0-302기출문제
NO.18 What is the key outcome of keeping commitments to users, team members and organisations?
A. It boosts credibility, trust and customer satisfaction
B. It boosts the teams importance and status
C. It enhances the problem-solving capability of the team
D. It demonstrates dedication to continued service improvement
Answer: A
SDI SD0-302 dumps SD0-302 dump SD0-302 SD0-302 SD0-302덤프
NO.19 Which of these options would be a management activity in directing, controlling and co-ordinating
activities?
A. Providing guidance to staff when needed
B. Providing an efficient ergonomic office environment
C. Developing and documenting staff management procedures
D. Developing and implementing an effective IT platform
Answer: A
SDI자격증 SD0-302자격증 SD0-302최신덤프 SD0-302 dumps SD0-302덤프 SD0-302
NO.20 Which of the following statements about Problem Management is correct?
A. The Service Desk is not responsible for Problem Management but contributes by identifying recurring
Incidents
B. The Service Desk is not responsible for Problem Management but manages Major Incident reviews
C. The Service Desk is responsible for Problem Management and may be required to work with technical
teams to diagnose Problems
D. The Service Desk is responsible for Problem Management and uses known errors to aid fast resolution
Answer: A
SDI SD0-302 SD0-302 SD0-302
NO.21 Which option best describes the expectations of the Service Desk's users?
A. They have confidence that the Service Desk is in control of their Incident or Service Request when
speaking to a senior team member
B. Their incident is professionally managed and they receive consistent and courteous service
C. Their Incidents are resolved very quickly and they are periodically informed of progress
D. They are provided with good decision data and feedback on all their Incidents
Answer: B
SDI SD0-302 pdf SD0-302 SD0-302
NO.22 You intend to implement some far-reaching changes to the way in which your Service Desk currently
operates, but to do so you need the support of other teams within IT. Which action should you undertake
to gain this support?
A. Give a presentation to the board of directors to guarantee their support
B. Make time to develop a social relationship with your manager
C. Demonstrate your understanding of any concerns others may have
D. Begin by creating a powerfully-worded vision statement
Answer: C
SDI시험문제 SD0-302시험문제 SD0-302 SD0-302 SD0-302최신덤프
NO.23 You have recently been promoted to Service Desk Manager and you are keen to show how much you
wish to succeed in this role. Which statement best describes some of the skills that will help you to
succeed?
A. Excellent influencing skills, exemplary debating and creative writing skills
B. A University Degree in Computer Sciences and strong negotiating skills
C. Strong team building skills, excellent people-management and communication skills
D. Time management skills excellent technical and analytical skills
Answer: C
SDI SD0-302최신덤프 SD0-302 SD0-302 dump SD0-302 pdf
NO.24 Which statement best describes some of the characteristics of a successful Service Desk?
A. Measurements are published when the KPIs have been met or exceeded: Service Improvement
Programmes are discussed
B. Satisfaction surveys for both staff and customers are considered superfluous: resource management
is reviewed annually
C. Leadership practices ensure that future direction is clearly laid out: policies are documented, regularly
reviewed and monitored
D. Benchmarking is pencilled in for the next financial cycle: Continual Service Improvement will be
discussed at that time
Answer: C
SDI dumps SD0-302자료 SD0-302인증 SD0-302시험문제
NO.25 Performing a skills gap analysis and identifying appropriate salary levels are preparatory requirements
for what?
A. Service Desk recruitment
B. Service Catalogue definition
C. Service Level Agreement negotiation
D. Skills Matrix creation
Answer: A
SDI시험문제 SD0-302 SD0-302 SD0-302인증
NO.26 If you choose to implement a formal standard rather than a best practice, which would be the best
description of the difference?
A. A best practice does not need evidence to prove progress, a formal standard does
B. A formal standard may not be ITIL compliant, a best practice would be
C. A best practice demonstrates good governance, a formal standard demonstrates adherence
D. Best practice does not include ISO/IEC 20000, a formal standard includes ITIL
Answer: A
SDI dumps SD0-302덤프 SD0-302 SD0-302 dump SD0-302덤프 SD0-302
NO.27 You need to get a project and its budget approved by your board, which of these options would be the
most appropriate action to take?
A. Ensure that all stakeholders are sent regular operational reports about the project
B. Organise a conference for board members to discuss the project in detail
C. Build a business-based project plan to present to senior management
D. Write a full report on your opinion of the project and those responsible
Answer: C
SDI자료 SD0-302기출문제 SD0-302자료 SD0-302
NO.28 You are explaining the role of the Service Desk to your new analysts. Which of these options best
describes one of the key requirements?
A. The Service Desks role is to provide a high-quality service promptly and consistently
B. The Service Desks role is to resolve users Problems and record all Change Requests
C. The Service Desks role is to initiate other support teams into the Standard Operating Procedures of the
Service Desk
D. The Service Desks role is to act as a single point of contact for all organisational enquiries
Answer: A
SDI dumps SD0-302 SD0-302기출문제
NO.29 Which of these answers would NOT be a suitable area to include in your service ethics code of
conduct?
A. A list of expected behaviour to ensure that all Service Desk employees understand what the
organisation expects of them
B. Standards of moral and ethical behaviour
C. How to manage risk on behalf of the organisation
D. Specific techniques for dealing with difficult business partners
Answer: D
SDI덤프 SD0-302 SD0-302
NO.30 You are trying to promote the Service Desk through a variety of recognised and effective channels.
Which of these statements best describes a channel to use?
A. Articles in the local newspaper and Have a Go days
B. Open house days and distributing Service Desk fliers
C. Distributing free pens and Service Desk induction training
D. Induction training and team-building away days
Answer: B
SDI SD0-302최신덤프 SD0-302 SD0-302
ITexamdump의 HP2-B102덤프의 VCE테스트프로그램과 000-540덤프는 한방에 시험을 패스하도록 도와드립니다. ITexamdump 에서는 최신버전의 642-427시험에 대비한 고품질 덤프와 E20-018시험 최신버전덤프를 제공해드립니다. 최고품질 C_BOWI_30시험자료는 100% 간단하게 시험패스하도록 최선을 다하고 있습니다. IT인증시험패스는 이토록 간단합니다.
댓글 없음:
댓글 쓰기